Heads-up Advisory is a registered tax agent (TPB: 26030806) governed by the Tax Agent Services Act 2009 (Cth). The following disclosures are made in accordance with our obligations under that Act.

Tax Agent Services Act 2009 — Code of Professional Conduct

As registered tax agents, we are governed by the Code of Professional Conduct under the Tax Agent Services Act 2009 (TASA). Under the Tax Agent Services (Code of Professional Conduct) Determination 2024, we are required to make the following disclosures:

• We have not committed any prior material breaches of the TASA or related instruments

• We are not currently under investigation by the Tax Practitioners Board (TPB) for any material breaches

• No sanctions have been imposed on us by the TPB, and there are no conditions on our registration

• We have not been disqualified from providing tax agent services

• We do not employ or engage any individuals who have been disqualified from providing tax agent services

TPB Public Register

The TPB maintains a public register of all registered tax agents and BAS agents in Australia. You can verify our registration status at any time:

🔗 Search the TPB Public Register

Complaints Process

If you have a complaint about our services, please contact us directly in the first instance:

• Email: [email protected]

• Acknowledgement: Within 3 business days

• Resolution: Within 10 business days

If we are unable to resolve your complaint, you may lodge a formal complaint with the TPB:

🔗 Lodge a complaint with the TPB

Further Information

For further information about your rights as a client of a registered tax agent:

🔗 TPB Client Information Fact Sheet